Extended Business

As an organization some of the challenges that affect the growth of your business directly are:

• Existing sales force, customer service agents, certified channel partners, and distributors are not kept up to date on your products and services.
• Training the sales force and extended sales force is a challenge, since they are expected to spend most of their time in front of customers.
• Content for products and services training is not consolidated and getting different individuals in the organizations to come together to develop training materials is very difficult.
• The rate at which enhancements are made to products and services creates hurdles for keeping training content updated.

The only consolation when the business is faced with these challenges is that this problem exists in almost all enterprises, small and big. It becomes imperative for businesses to look at ways by which they can get their customer-facing teams trained in a short duration of time, and have this as a regular activity.

SmartView LMS platform allows you to manage these challenges efficiently through the following:

• Maintain a catalog of products and services training courses to easily transform your customer-facing teams into an efficient sales organization.
• Educate your customer-facing teams before products are released, allowing them to close greater volume of sales.
• Educate customer service agents to have the most up-to-date information that they can pull while conversing with a customer, allowing them to up-sell and cross-sell.
• Ensure certification of your sales channels and distributors on your products and services, ensuring better customer experience and loyalty.
• Allow content to be created by product managers, service heads and subject matter experts easily using our in-built tools or any of the third party tools that are SCORM-compliant.

Benefits

• Anywhere, anytime training of your extended business; all you need is a browser to undergo training.
• Improved customer experience through interaction with knowledgeable and equipped customer service agents, thus resulting in better loyalty.
• Increase the knowledge and confidence of your sales channel by presenting them with on demand support in the field.